Payment Terms

Last Updated: September 23, 2026

At Lojofo, we are committed to providing customers with a clear, secure, and reliable checkout experience.

These Payment Terms explain how payments, pricing, billing, payment authorization, refunds, and other payment-related matters are handled for purchases made through https://lojofo.com.

Lojofo offers footwear for women, men, and kids, including clogs, flats, sneakers, Mary Janes, loafers, and related footwear products.

By placing an order with Lojofo, you agree to these Payment Terms.

1. Accepted Payment Methods

Lojofo accepts the payment methods displayed during checkout.

Available payment methods may vary depending on your device, browser, location, and payment provider.

Payment options may include:

• Major credit cards
• Major debit cards
• Digital wallets
• PayPal, where available
• Shop Pay, where available
• Other payment methods supported by Shopify and our payment providers

Only payment methods displayed during checkout are available for a particular order.

Lojofo does not require customers to make payments through unofficial payment channels.

2. Payment Security

Our online store and checkout are powered by Shopify.

Payments are processed through Shopify and applicable third-party payment providers.

Lojofo generally does not directly receive or store complete credit or debit card numbers.

For your security, please do not send us:

• Complete credit or debit card numbers
• Card security codes
• Banking passwords
• Payment account passwords
• Other sensitive financial credentials

through email, text message, social media, or other unsecured communication methods.

3. Currency

All prices on https://lojofo.com are displayed and charged in U.S. Dollars (USD).

If your bank, card issuer, or payment provider uses another currency, it may apply its own currency conversion rate or additional fees.

Any conversion fees or other charges imposed by your financial institution or payment provider are separate from Lojofo.

4. Pricing

We make reasonable efforts to ensure that product prices displayed on our website are accurate.

The price charged for a product will be the price displayed at checkout when your order is submitted, subject to the correction of genuine pricing or listing errors as described below.

Before completing checkout, you will be able to review applicable:

• Product prices
• Quantities
• Discounts
• Shipping charges, if any
• Taxes
• Final order total

All mandatory charges imposed by Lojofo will be disclosed during checkout before you submit your order.

If a genuine pricing or listing error is identified before fulfillment, we may contact you or cancel the affected item and issue an appropriate refund.

5. Taxes

Applicable sales tax or other legally required taxes may be calculated based on factors including:

• Shipping destination
• Products purchased
• Applicable state or local tax requirements

Any taxes collected by Lojofo will be displayed during checkout before you submit your order.

6. Shipping Charges

Lojofo provides Free Standard Shipping on all orders delivered within the United States.

There is:

• No minimum purchase amount
• No standard shipping fee

If alternative or expedited shipping options are available at checkout, any applicable shipping charges will be clearly displayed before you complete your purchase.

Additional shipping information is provided in our Shipping Policy.

7. Payment Authorization

When you submit an order, your selected payment method may be authorized or charged by the applicable payment provider.

By providing payment information, you confirm that:

• The information you provide is accurate
• You are authorized to use the selected payment method
• You authorize the applicable payment provider to process the amount shown during checkout

Orders generally begin processing after payment has been successfully authorized or confirmed, as applicable.

A successful payment authorization or order confirmation does not necessarily mean that the order has shipped.

8. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The order confirmation may include:

• Order number
• Products ordered
• Quantities
• Shipping information
• Payment amount
• Taxes
• Final order total

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted for fulfillment or shipped.

If you do not receive an order confirmation after completing checkout, please contact:

support@lojofo.com

9. Payment Verification

To help protect customers and prevent unauthorized or fraudulent transactions, certain orders may be subject to payment or security review.

In some cases, we may request additional information reasonably necessary to verify an order.

An order may be delayed, placed on hold, or cancelled for reasons including:

• Payment authorization failure
• Incomplete billing information
• Inaccurate order information
• Suspected fraud
• Suspected unauthorized payment
• Security concerns
• Payment provider restrictions
• Legal or regulatory requirements

If we cancel an order after payment has already been collected, the appropriate refund will be issued to the original payment method.

10. Declined or Failed Payments

If a payment is declined or cannot be completed, the order may not begin processing.

Payment may be declined for reasons including:

• Incorrect payment information
• Incorrect billing address
• Insufficient funds
• Card restrictions
• Payment provider security checks
• Bank authorization requirements

Lojofo may not receive the specific reason why a payment was declined.

If necessary, please contact your bank, card issuer, or payment provider for additional information.

11. Pending Charges and Authorization Holds

Your bank, card issuer, or payment provider may temporarily display a pending transaction or authorization hold after a payment attempt.

A pending authorization does not always mean that payment has been fully completed.

If an order is cancelled or a payment attempt is unsuccessful, your payment provider may require additional time to release the authorization hold.

Lojofo does not control the time required by banks or payment providers to release temporary authorization holds.

12. Duplicate or Incorrect Charges

If you believe you were charged incorrectly or see what appears to be a duplicate transaction, please contact:

support@lojofo.com

Please provide:

• Your order number
• Your name
• A brief description of the issue

Do not send complete payment card numbers, card security codes, banking passwords, or other sensitive financial information.

Some transactions that appear duplicated may be temporary authorization holds rather than completed charges.

We will review the available order and payment information and assist where reasonably possible.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

support@lojofo.com

We process orders promptly and cannot guarantee that an order can be changed or cancelled after processing or fulfillment has started.

Once an order has shipped, it generally cannot be cancelled while in transit.

If an eligible cancellation is completed after payment has been collected, the appropriate refund will be issued to the original payment method.

14. Returns and Refunds

Return eligibility and refund requirements are governed by our Return & Refund Policy.

Eligible returns may be requested within 30 days after delivery, subject to the eligibility requirements and conditions stated in that policy.

Once an eligible return arrives at our return facility, we aim to inspect the product and notify you of the refund decision within 3 business days.

Approved refunds will be issued to the original payment method used for the order.

After we process a refund, please allow approximately 5–10 business days for the funds to appear in your account.

The final posting time depends on your:

• Bank
• Card issuer
• PayPal
• Other payment provider

Lojofo does not charge a restocking fee for eligible returns.

We do not control the time required by banks or payment providers to post a completed refund.

15. Payment Disputes

If you believe a payment is incorrect, unauthorized, duplicated, or otherwise problematic, we encourage you to contact us so we can review the issue.

Please contact:

support@lojofo.com

Nothing in these Payment Terms limits your right to contact your bank, card issuer, payment provider, or applicable consumer protection authority.

16. Unsupported Payment Methods

Unless specifically displayed as an available option during checkout, Lojofo does not accept:

• Cash on delivery
• Personal checks
• Money orders
• Direct bank transfers
• Payments through unofficial channels

Customers should complete payments only through the official checkout process on https://lojofo.com.

Lojofo will not ask customers to send payment to an unrelated personal account or unofficial payment destination.

17. Changes to These Payment Terms

We may update these Payment Terms from time to time to reflect changes in:

• Payment methods
• Checkout procedures
• Payment providers
• Business practices
• Store policies
• Legal or regulatory requirements

When changes are made, we will update the Last Updated date at the top of this page.

Updates to these Payment Terms will not retroactively change the payment terms applicable to an order already completed, except where required by applicable law.

18. Contact Us

If you have questions about payments, billing, charges, refunds, or checkout, please contact us:

Store Name:
Lojofo

Website:
https://lojofo.com

Email:
support@lojofo.com

Phone:
+1 216-343-1557

Business & Contact Address:
5002 Fleet Ave
Cleveland, OH 44105
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET (Eastern Time)
Sunday: Closed

We normally respond to customer service inquiries within 1–2 business days.