Privacy policy
Last Updated: September 23, 2026
At Lojofo, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit, shop, place an order, or otherwise interact with lojofo.com.
Lojofo is an online footwear retailer offering products for women, men, and kids, including clogs, flats, sneakers, Mary Janes, loafers, and related footwear products to customers in the United States.
Our online store is powered by Shopify.
1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account information
- Order and purchase information
- Product preferences
- Return, exchange, and refund information
- Customer service communications
- Reviews or other information you voluntarily provide
When you use our website, we and our service providers may also automatically collect information such as:
- IP address
- Browser type
- Device information
- Approximate location based on IP address
- Pages and products viewed
- Shopping cart activity
- Website usage information
- Advertising interactions
- Cookie or similar technology identifiers
This information may be collected through cookies, pixels, tags, and similar technologies.
Payment Information
Payment information is processed through Shopify and applicable payment providers.
Depending on your selected payment method, payment providers may process information such as:
- Card details
- Billing information
- Transaction information
- Payment account information
Lojofo generally does not directly receive or store complete credit or debit card numbers.
2. How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Provide order confirmations
- Provide tracking information
- Handle returns, exchanges, and refunds
- Provide customer support
- Maintain customer accounts
- Respond to product and sizing questions
- Detect and prevent fraud
- Protect our website and customers
- Improve our products and services
- Analyze website performance
- Personalize the shopping experience where applicable
- Send marketing communications where permitted
- Measure advertising effectiveness
- Comply with legal and regulatory obligations
3. How We Disclose Personal Information
We may disclose necessary personal information to third parties that help us operate our business, including:
- Shopify
- Payment processors
- Banks and payment providers
- Shipping carriers
- Warehouses and fulfillment providers
- Customer support providers
- Information technology and cloud service providers
- Analytics providers
- Advertising and marketing providers
- Fraud prevention and security providers
These providers may process personal information as reasonably necessary to provide services to us.
We may also disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests
- Prevent fraud or unauthorized activity
- Protect customers
- Protect our website
- Protect our legal rights
Business Transfers
We may also disclose or transfer personal information in connection with a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, subject to applicable law.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies for purposes including:
- Website functionality
- Shopping cart and checkout
- Account features
- Security and fraud prevention
- Analytics
- Performance measurement
- Personalization
- Advertising and marketing
Some technologies may be necessary for our website and checkout to function properly.
Depending on your location and applicable law, you may be able to manage certain cookie or privacy preferences through controls available on our website or through your browser settings.
5. Sale, Sharing, and Targeted Advertising
Lojofo does not sell customer contact information or personal information for money.
However, certain advertising, analytics, or marketing technologies may involve disclosures of information to third parties.
Under certain U.S. state privacy laws, some of these activities may be considered a “sale,” “sharing,” or use of personal information for “targeted advertising,” even where no money is exchanged.
Where applicable law provides you with an opt-out right, you may exercise that right through privacy controls available on our website or by contacting:
For additional information about privacy opt-out options, please review our Your Privacy Choices page.
6. Your Privacy Rights
Depending on your state of residence, applicable law, and whether the relevant law applies to Lojofo, you may have certain rights regarding your personal information.
These rights may include the right to request:
- Access to certain personal information
- Correction of inaccurate personal information
- Deletion of certain personal information
- A copy of certain personal information
- Information about certain disclosures of personal information
- Opt-out of certain sales or sharing
- Opt-out of targeted advertising
- Limitation of certain uses or disclosures where applicable
- Opt-out of certain profiling activities where applicable
- An appeal of certain privacy request decisions where applicable
These rights may be subject to legal exceptions and limitations.
To submit a privacy request, contact:
Please use “Privacy Request” as the subject line and briefly describe your request.
We may need to verify your identity before completing certain requests.
7. Global Privacy Control
Where required by applicable law, Lojofo recognizes and processes applicable browser-based opt-out preference signals, including Global Privacy Control (GPC), in accordance with applicable legal requirements and our website’s privacy settings.
A recognized privacy preference signal may communicate a request to opt out of certain sales, sharing, or targeted advertising for the browser or device sending the signal.
The effectiveness of these signals may depend on your browser, device, privacy settings, and applicable legal requirements.
8. Data Retention
We retain personal information for as long as reasonably necessary for purposes including:
- Processing and documenting orders
- Providing customer support
- Handling returns, exchanges, and refunds
- Maintaining tax and accounting records
- Preventing fraud
- Resolving disputes
- Enforcing agreements
- Complying with legal obligations
Retention periods may vary depending on the type of information, the reason it was collected, and applicable legal requirements.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Our store and checkout are powered by Shopify, and payment information is processed through applicable payment providers.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
For your security, please do not send us:
- Complete credit or debit card numbers
- Card security codes
- Banking passwords
- Payment account passwords
- Other sensitive financial credentials
through unsecured communications.
10. Marketing Communications
Where permitted by law, Lojofo may send promotional emails or other marketing communications.
You may unsubscribe from promotional emails by using the unsubscribe option included in the applicable message.
Even if you opt out of promotional communications, we may still send necessary transactional or service-related communications regarding:
- Orders
- Payments
- Shipping
- Delivery
- Returns
- Exchanges
- Refunds
- Account security
- Customer service
11. Children’s Privacy
Lojofo offers footwear for children, but our website and checkout are intended for use by adults, including parents and guardians.
Our website is not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.
Where required by applicable law, we do not knowingly sell or share the personal information of minors without the authorization required by law.
If you are a parent or guardian and believe a child has provided personal information to Lojofo, please contact:
12. Third-Party Websites and Services
Our website may contain references to or integrations with third-party websites and services, including:
- Payment services
- Shipping and tracking services
- Social media platforms
- Analytics services
- Advertising services
We do not control the independent privacy or security practices of third parties.
When you interact with an independent third-party service, that provider's own privacy policy and terms may apply.
13. Privacy Requests and Verification
To submit a privacy-related request, contact:
Please use “Privacy Request” as the subject line.
Please include:
- Your name
- The email address associated with your order or account, if applicable
- Your state of residence where relevant
- A brief description of your request
We may request information reasonably necessary to verify your identity and protect personal information from unauthorized access, deletion, correction, or disclosure.
Please do not send sensitive financial credentials as part of a privacy request.
We will process eligible privacy requests within the timeframes required by applicable law.
14. Authorized Agents and Appeals
Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.
We may request reasonable evidence showing that the authorized agent has permission to act for you.
If applicable law gives you the right to appeal a decision regarding a privacy request, you may contact:
Please use “Privacy Request Appeal” as the subject line.
Eligible appeals will be reviewed within the timeframe required by applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business practices
- Website functionality
- Technology
- Service providers
- Privacy practices
- Legal or regulatory requirements
When changes are made, we will update the Last Updated date at the top of this page.
16. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Store Name:
Lojofo
Website:
lojofo.com
Email:
support@lojofo.com
Phone:
+1 216-343-1557
Business & Contact Address:
5002 Fleet Ave
Cleveland, OH 44105
United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET (Eastern Time)
Sunday: Closed
We normally respond to general customer service inquiries within 1–2 business days.
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