Refund policy
Last Updated: September 23, 2026
At Lojofo, we want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, refunds, exchanges, damaged items, incorrect items, and order cancellations are handled for purchases made through https://lojofo.com.
Lojofo offers footwear for women, men, and kids, including clogs, flats, sneakers, Mary Janes, loafers, and related footwear products.
This policy applies to eligible orders delivered within the United States.
1. Return Window
We accept eligible returns within 30 days after delivery.
To qualify for a return, products must be in substantially the same condition in which they were received.
Returned footwear must be:
- Unworn
- Unused
- Clean
- Unaltered
- Free from damage caused after delivery
- Returned with original tags where applicable
- Returned with the original shoe box and packaging where provided
We recommend trying shoes on a clean indoor surface before deciding whether to keep them.
Footwear showing signs of outdoor wear, dirt, stains, odors, excessive creasing, damaged soles, or other signs of use may not qualify for a voluntary return.
Returns requested more than 30 days after delivery may not be accepted unless otherwise required by applicable law.
2. How to Start a Return
To request a return, please contact:
Please include:
- Your order number
- The product you wish to return
- The reason for the return
- Relevant photos if the product is damaged, defective, or incorrect
After receiving your return request, we will review the information and provide return instructions and the applicable return address for eligible returns.
Returns must be sent by mail to the return address provided in our return instructions.
Please do not send products back without contacting us first, as the applicable return location may differ from the original shipping address.
3. Return Shipping Costs
For voluntary returns due to reasons such as:
- Change of mind
- Incorrect size selection
- Fit preference
- Color preference
- Style preference
- Ordering the wrong product
- Other reasons not caused by Lojofo
the customer is responsible for the actual cost of return shipping.
If you receive an item that is:
- Damaged
- Defective
- Incorrect
- Incomplete
- Materially different from what you ordered
please contact us promptly.
If the issue is confirmed to be our responsibility, Lojofo will cover reasonable return shipping costs or provide another appropriate solution.
Original shipping charges, if any, are generally non-refundable for voluntary returns unless the return results from our error or applicable law requires otherwise.
Lojofo does not charge a restocking fee for eligible returns.
We recommend using a trackable shipping method when returning an item.
4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your footwear arrives damaged, defective, incorrect, incomplete, or materially different from what you ordered, please contact:
Please provide:
- Your order number
- A description of the issue
- Clear photographs or video where appropriate
- Photos of the product
- Photos of the packaging or shipping label where relevant
After reviewing the request, we may provide an appropriate solution, including:
- Replacement
- Refund
- Other appropriate remedy
If the issue is confirmed to be our responsibility, you will not be responsible for reasonable return shipping costs.
5. Size and Fit Returns
If the footwear does not fit as expected, you may request an eligible return within 30 days after delivery.
For returns caused by customer-selected size, fit, color, or style preference, the customer is responsible for the actual return shipping cost.
Footwear must remain unworn and meet the return eligibility requirements stated in this policy.
We recommend reviewing the size and fit information provided on the applicable product page before placing an order.
6. Non-Returnable Items
The following products are not eligible for voluntary returns, unless otherwise required by applicable law:
- Footwear that has been worn outdoors
- Products showing significant signs of use
- Products that have been altered or damaged after delivery
- Products with damaged or missing original packaging where that packaging is necessary to maintain the product's condition
- Personalized or customized products, if offered
- Products clearly marked Final Sale or Non-Returnable before purchase
Any Final Sale or Non-Returnable restriction will be clearly disclosed before purchase where applicable.
These restrictions do not limit any rights you may have regarding defective, damaged, incorrect, or misdescribed products under applicable law.
7. Refunds
Once an eligible return arrives at our return facility, we aim to inspect the product and notify you of the refund decision within 3 business days.
If approved, the refund will be issued to the original payment method used for the order.
After we process your refund, please allow approximately 5–10 business days for the funds to appear in your account.
The final posting time depends on your:
- Bank
- Card issuer
- PayPal
- Other payment provider
Lojofo does not charge a restocking fee for eligible returns.
We do not control the time required by banks or payment providers to post a completed refund after it has been processed.
8. Exchanges
If you need a different size, color, style, or product, please contact:
Depending on product availability, we may provide exchange instructions or ask you to return the original product and place a new order.
All exchanges are subject to product availability.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We process orders promptly and cannot guarantee that an order can be changed or cancelled after processing or fulfillment has started.
Once an order has shipped, it generally cannot be cancelled while in transit.
After delivery, eligible products may be returned according to this Return & Refund Policy.
10. Refused or Undeliverable Packages
A package may be returned if:
- The shipping address is incorrect or incomplete
- Delivery is refused
- The package is not collected
- The carrier cannot complete delivery
- The recipient is unavailable after applicable delivery attempts
If a package is returned, we may contact you regarding reshipment, refund, or another appropriate resolution.
Where permitted by applicable law, customers may be responsible for reasonable reshipping costs when delivery fails because of incorrect customer-provided information or refusal to accept delivery.
If the delivery issue was caused by Lojofo or a carrier acting on our behalf, the customer will not be responsible for additional shipping costs.
11. Contact Us
If you have questions about returns, refunds, exchanges, cancellations, damaged products, defective products, or incorrect orders, please contact us:
Store Name:
Lojofo
Website:
https://lojofo.com
Email:
support@lojofo.com
Phone:
+1 216-343-1557
Business & Contact Address:
5002 Fleet Ave
Cleveland, OH 44105
United States
Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET (Eastern Time)
Sunday: Closed
We normally respond to customer service inquiries within 1–2 business days.
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