Terms of service

Last Updated: September 23, 2026

Welcome to Lojofo.

These Terms of Service (“Terms”) govern your access to and use of lojofo.com and any purchases made through our online store.

Lojofo is an online footwear retailer offering products for women, men, and kids, including clogs, flats, sneakers, Mary Janes, loafers, and related footwear products to customers in the United States.

By visiting our website, placing an order, or using our services, you agree to these Terms and our applicable store policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Terms.

1. Eligibility

By using our website or placing an order, you confirm that you are legally able to enter into a binding agreement under applicable law.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

2. Product Information

We make reasonable efforts to provide accurate and useful product information, including:

• Product descriptions
• Prices
• Sizes
• Colors
• Materials
• Images
• Dimensions
• Fit information
• Availability

Actual product colors or appearance may vary slightly due to photography, lighting, screen settings, materials, or normal manufacturing variations.

Footwear sizing and fit may also vary depending on product design, shoe shape, materials, and manufacturer sizing.

Where a product page includes specific size, fit, or measurement information, that product-specific information should take priority.

Nothing in these Terms limits your rights if a product is defective, damaged, incorrect, incomplete, or materially different from its description.

3. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve the product or guarantee that it will remain available until checkout is completed.

If an item becomes unavailable after an order has been placed, we may cancel the affected item and issue the appropriate refund to the original payment method.

4. Prices and Currency

All prices are displayed in U.S. Dollars (USD) unless otherwise clearly stated.

We make reasonable efforts to ensure that product prices displayed on our website are accurate.

The price charged will generally be the price displayed at the time your order is submitted.

Applicable taxes, shipping charges, or other required charges, where applicable, will be displayed during checkout before you complete your purchase.

We reserve the right to correct genuine pricing, listing, or typographical errors.

If a material pricing error affects an order before fulfillment, we may contact you or cancel the affected item and issue the appropriate refund.

5. Orders

When placing an order, you agree to provide accurate and complete information, including:

• Your name
• Billing information
• Shipping address
• Email address
• Phone number where required
• Payment information

An order confirmation means that we have received your order.

It does not necessarily mean that the order has been accepted for fulfillment or shipped.

We may decline, place on hold, or cancel an order for legitimate reasons, including:

• Product unavailability
• Payment authorization failure
• Incorrect or incomplete information
• Suspected fraud
• Suspected unauthorized payment
• Pricing or listing errors
• Shipping restrictions
• Violation of these Terms
• Legal or regulatory requirements

If we cancel an order after payment has already been collected, the appropriate refund will be issued to the original payment method.

6. Payments

Payments must be made using the payment methods available during checkout.

Our online store and checkout are powered by Shopify.

By submitting payment information, you confirm that:

• The information you provide is accurate
• You are authorized to use the selected payment method
• You authorize the applicable payment provider to process the amount shown during checkout

Payment methods may vary depending on your device, browser, location, and payment provider.

Only payment methods displayed during checkout are available for a particular order.

Please do not send complete credit or debit card numbers, card security codes, banking passwords, payment account passwords, or other sensitive financial credentials through unsecured communications.

Additional payment-related information is provided in our Payment Terms.

7. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Shipping information may include:

• Shipping destinations
• Processing times
• Shipping methods
• Shipping costs
• Estimated delivery times
• Tracking information
• Delayed shipments
• Lost packages
• Incorrect addresses
• Undeliverable packages

Delivery dates are estimates unless otherwise expressly stated.

Carrier delays, severe weather, public holidays, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control may affect delivery.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

8. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, defective products, incorrect items, and other return-related matters are governed by our Return & Refund Policy.

Eligible returns may be requested within 30 days after delivery, subject to the eligibility requirements and conditions stated in that policy.

For voluntary returns due to reasons such as:

• Change of mind
• Incorrect size selection
• Fit preference
• Color preference
• Style preference
• Ordering the wrong product

the customer is responsible for the actual return shipping cost.

If an item is confirmed to be damaged, defective, incorrect, incomplete, or materially different from what was ordered, Lojofo will provide an appropriate solution in accordance with our Return & Refund Policy.

Approved refunds are issued to the original payment method used for the order.

Lojofo does not charge a restocking fee for eligible returns.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

support@lojofo.com

We process orders promptly and cannot guarantee that an order can be changed or cancelled after processing or fulfillment has started.

Once an order has shipped, it generally cannot be cancelled while in transit.

After delivery, eligible products may be returned according to our Return & Refund Policy.

10. Size and Fit

Footwear sizing may vary depending on:

• Product design
• Shoe shape
• Shoe width
• Materials
• Manufacturer sizing
• Personal fit preference

We recommend reviewing the size and fit information shown on the applicable product page before placing an order.

Where available, product-specific size information should take priority over any general sizing reference.

Customers are encouraged to review the available size and fit information carefully before placing an order.

Eligible size- or fit-related returns are handled according to our Return & Refund Policy.

11. Promotions and Discounts

From time to time, Lojofo may offer discounts, promotional pricing, or other promotional benefits.

Promotions may be subject to:

• Additional terms
• Eligibility requirements
• Expiration dates
• Product restrictions
• Minimum order requirements
• Usage limits

Any applicable promotional conditions will be communicated with the relevant offer.

Unless otherwise stated, promotional offers generally cannot be applied retroactively to orders that have already been completed.

We may modify or discontinue promotional offers where permitted by applicable law.

12. Intellectual Property

Unless otherwise stated, content on lojofo.com is owned by, licensed to, or lawfully used by Lojofo.

This may include:

• Store branding
• Logos
• Product photographs
• Graphics
• Website design
• Product descriptions
• Text
• Videos
• Other website content

You may not reproduce, distribute, sell, modify, or commercially exploit our website content without authorization, except where permitted by applicable law.

13. Prohibited Uses

You may not use our website or services to:

• Violate applicable law
• Commit or facilitate fraud
• Make unauthorized purchases
• Attempt unauthorized access to systems or accounts
• Upload or distribute malware
• Interfere with website security or operation
• Infringe intellectual property rights
• Unlawfully collect personal information
• Send spam or malicious communications
• Impersonate another person or organization

We may restrict or terminate access where we reasonably believe these Terms have been violated or where necessary to protect our website, customers, or legal rights.

14. Third-Party Services

Our website may use or interact with third-party services, including:

• Shopify
• Payment providers
• Shipping carriers
• Tracking services
• Analytics providers
• Advertising providers
• Social media platforms

Independent third-party services may have their own terms, privacy policies, and practices.

We do not control the independent content, policies, or practices of third-party service providers.

Your use of third-party services may be subject to the applicable provider’s own terms and policies.

15. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

Where applicable, additional information about privacy rights and opt-out choices may be provided in our Your Privacy Choices page.

16. Website Availability

We make reasonable efforts to keep our website accurate, secure, and available.

However, we cannot guarantee that the website will always operate without:

• Interruptions
• Technical issues
• Temporary outages
• Errors
• Maintenance

We may update, modify, restrict, or temporarily suspend parts of the website when reasonably necessary for maintenance, security, operational, or legal reasons.

17. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, Lojofo will not be responsible for indirect, incidental, special, or consequential losses resulting solely from your use or inability to use our website.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Nothing in these Terms removes or limits mandatory rights relating to defective, damaged, incorrect, unsafe, or misdescribed products.

18. Indemnification

To the extent permitted by applicable law, you may be responsible for reasonable losses, claims, or expenses directly resulting from your unlawful use of our website or material violation of these Terms.

Nothing in this section limits any consumer rights or protections that cannot lawfully be waived.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our business
• Products or services
• Website functionality
• Store policies
• Operational practices
• Legal or regulatory requirements

When changes are made, we will update the Last Updated date at the top of this page.

Your continued use of our website after updated Terms are posted is subject to the updated Terms, to the extent permitted by applicable law.

Updates to these Terms will not retroactively change the terms applicable to an order already completed, except where required by applicable law.

20. Contact Us

If you have questions about these Terms of Service, please contact us:

Store Name:
Lojofo

Website:
lojofo.com

Email:
support@lojofo.com

Phone:
+1 216-343-1557

Business & Contact Address:
5002 Fleet Ave
Cleveland, OH 44105
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM ET (Eastern Time)
Sunday: Closed

We normally respond to customer service inquiries within 1–2 business days.